William Has Been Working on a Problem with a Computer

question 21

Multiple Choice

William has been working on a problem with a computer at his company for several hours and still can't ascertain the problem. The computer will not turn on, and William has tried everything he can think of to fix the computer. He has replaced the power cord, the power supply, and even the power strip the computer is plugged into. William decides that it must be the motherboard and takes the computer to his shop to replace the motherboard on the computer. When he plugs the computer in, it turns on. The problem was not the computer-someone had turned off the switch for the wall outlet that the power strip was plugged into.
Where in the troubleshooting process could William have discovered this problem? (Select all that apply.)

• A) Identify the problem.
• B) Establish a theory of probable cause.
• C) Test the theory to determine cause.
• D) Establish a plan of action to resolve the problem and implement the solution.
• E) Verify full system functionality.
• F) Document findings.

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Definitions:

Childhood Drawings

Visual representations made by children, serving as a medium through which they express their perceptions, emotions, and imagination.

Calories Needed

the amount of energy required by an individual to maintain their body's functions and perform daily activities.

Corpus Callosum

A thick band of nerve fibers that divides the cerebral cortex lobes into left and right hemispheres, facilitating communication between the two sides of the brain.

Nerve Fibers

Long, slender projections of nerve cells that transmit electrical impulses between parts of the nervous system and to muscles or organs.