Jose Calls You at the Help Desk Because He Is

question 28

Multiple Choice

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct user name and password. You ask him what type of computer he is using, and he tells you a laptop. 
What might be the problem with Jose's computer?

• A) Keyboard is not working.
• B) OS is corrupt.
• C) Keyboard is in the wrong language.
• D) Num Lock key is on.

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Definitions:

Community Outbreak

The occurrence of a disease or condition in a specific geographic area that exceeds the usual baseline level expected for that community.

Flu Shots

Vaccinations that protect against the influenza virus, recommended annually to prevent the spread of flu.

Local Playground

A public outdoor area provided for children to play, usually equipped with recreational structures such as slides and swings.

Vulnerable Patient

An individual who may be at increased risk for health care disparities or poorer health outcomes due to socio-economic, cultural, age, or health-related factors.