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A Coworker Is Asking for Your Advice on a Problem

question 17

Multiple Choice

A coworker is asking for your advice on a problem with a computer that will not communicate on the network. While assisting the coworker, you suspect that the wired NIC may have failed.
Which of the following will you recommend to your coworker as the best tool to diagnose this issue? (Select TWO.)


Definitions:

Sympathy

Feelings of pity and sorrow for someone else's misfortune, often leading to offers of help or support.

Direct Format

A communication method where the main point or conclusion is presented at the beginning, followed by supporting details or evidence.

Bad News Message

Communication designed to convey negative or unfavorable information in a manner that aims to preserve goodwill and minimize harm or backlash.

Transition

The process or period of changing from one state or condition to another.

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