A User Is Experiencing Problems Connecting to a SOHO Wi-Fi

question 20

Multiple Choice

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.
Which of the following is the first step a technician should take in resolving this issue?

• A) Reset the network settings on the mobile device.
• B) Reset the network settings on the wireless router.
• C) Determine if any other devices are experiencing the same issue.
• D) Back up the data on the device and perform a factory reset.

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Definitions:

Aggression

Aggression is a type of behavior characterized by the intention to harm or injure another person, oneself, or objects either physically or verbally.

Intent To Harm

The intention or purpose to cause physical or emotional injury to another individual.

Psychological Harm

Emotional or mental injury inflicted on an individual, often resulting from extreme stress, neglect, abuse, or trauma.

Emotion

A complex psychological state that involves a subjective experience, physiological responses, and behavioural or expressive patterns.