A Technician Is Troubleshooting a Mobile Device That Is Experiencing

question 36

Multiple Choice

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.
Which of the following actions should the technician take before starting the reset process?

• A) Clear the screen lock properties.
• B) Wipe all confidential user data.
• C) Disable all unused apps.
• D) Back up all user data.

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Definitions:

Internet-related

Referring to technologies, activities, or services that are based on or use the Internet.

Cookies

Small pieces of data stored on a user’s computer by their web browser while browsing, used to remember information about the user.

Computer Files

Digital documents, images, videos, or other data stored electronically on a computer or digital storage medium.

Online Shopper

An individual who purchases products or services through the internet, utilizing digital platforms and e-commerce sites.