A Technician Is Troubleshooting a Mobile Device That Is Experiencing

question 36

Multiple Choice

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.
Which of the following actions should the technician take before starting the reset process?

• A) Clear the screen lock properties.
• B) Wipe all confidential user data.
• C) Disable all unused apps.
• D) Back up all user data.

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Definitions:

Larynx

The voice box located in the neck, which houses the vocal cords and is involved in breathing, producing sound, and protecting the trachea against food aspiration.

Cartilages

A flexible, strong connective tissue found in various parts of the body such as joints, nose, and ears, providing support and cushioning.

Cyan

A greenish-blue color, one of the primary subtractive colors used in color printing and photography.

Septum

A partition separating two chambers, such as in the heart or nose, that is typically made of muscle or bone.