A User Is Experiencing Problems Connecting to a SOHO Wi-Fi

question 20

Multiple Choice

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.
Which of the following is the first step a technician should take in resolving this issue?

• A) Reset the network settings on the mobile device.
• B) Reset the network settings on the wireless router.
• C) Determine if any other devices are experiencing the same issue.
• D) Back up the data on the device and perform a factory reset.

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Definitions:

Information Management

The process of collecting, storing, organizing, and controlling access to information to support decision-making and other organizational activities.

Sharing

The act of giving a portion of what one has to others, often seen as a cooperative behavior.

Evaluating

Assessing or judging the value, performance, or significance of something based on criteria or standards.

Brainstormed List

A compilation of ideas generated through a group's creative thinking process aimed at solving a specific problem.