You Are Troubleshooting a Mobile Device That Will Not Pair

question 45

Multiple Choice

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets.
Which of the following is the first step you will take to resolve this issue?

• A) Reset the network settings in the mobile device Settings app.
• B) Replace the Bluetooth headset with a new pair.
• C) Update the radio firmware in the mobile device.
• D) Forget all Wi-Fi networks on the mobile device.

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Definitions:

Organizational Culture

A pattern of shared norms, rules, values, and beliefs that guide the attitudes and behaviors of its employees.

Norms

The informal rules of a team’s behavior that govern the team.

Values

Core principles or standards of behavior that are considered important by an individual or group in terms of guiding their actions and judgments.

Artifacts

Tangible or visible elements in an organization's culture, such as its language, symbols, stories, rituals, and physical setup, which serve as expressions of its values and norms.