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A Small Bank with Several Regional Branches Is Searching for a Solution

question 61

Multiple Choice

A small bank with several regional branches is searching for a solution to consolidate its business services into a single site with centralized management. The service should provide secure resources for use by the bank, and these resources must be isolated from any other organization using the same service provider.
Which of the following will best meet the needs of the bank?


Definitions:

Service Time

The amount of time taken to complete a service for a customer, from initiation to completion.

Waiting Lines

Queues that form when the demand for a service exceeds the provider's capacity, analyzed to improve service efficiency and customer satisfaction.

Service Cost

The total expense of providing a service, encompassing labor, materials, and overheads necessary to deliver the service to customers.

Customers' Waiting

The period that customers spend in a queue or delay before receiving a product, service, or response from a business.

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