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question 16

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Directions: Choose the best answer based on the information you read in Chapter Fifteen. ​ "The new mall opened in our neighborhood, we knew our lives would never be the same"


Definitions:

Horizontal Differentiation

A structural feature of an organization that involves the division of labor and the specialization of tasks horizontally across departments.

Centralization

The accumulation of decision-making power at the higher echelons of an organization.

Standardization

The process of implementing and developing technical standards to ensure consistency, safety, and interoperability of products or services across different areas or sectors.

Formalization

The extent to which organizations standardize behavior through rules, procedures, protocols, and formal structures.

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