Examlex
Directions: Choose the best answer based on the information you read in Chapter Fifteen. "The new mall opened in our neighborhood, we knew our lives would never be the same"
Horizontal Differentiation
A structural feature of an organization that involves the division of labor and the specialization of tasks horizontally across departments.
Centralization
The accumulation of decision-making power at the higher echelons of an organization.
Standardization
The process of implementing and developing technical standards to ensure consistency, safety, and interoperability of products or services across different areas or sectors.
Formalization
The extent to which organizations standardize behavior through rules, procedures, protocols, and formal structures.
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