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Directions: Choose the best answer based on the information you read in Chapter 15. Which sentence has all words correctly capitalized?
Dimensions Of Customer Service
The various aspects of how businesses meet customer needs and expectations, including responsiveness, accuracy, and empathy.
Response Time
The duration taken to react or respond to a request, order, or need, often critical in customer service and emergency situations.
Product Variety
The range of different products or services offered by a company to meet various customer needs and preferences.
Distribution Network
A system of warehouses, transport services, and distribution centers that facilitates the movement of products from manufacturers to consumers.
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