The Essence of TQM Is "Ask Your Customers What They

question 17

True/False

The essence of TQM is "ask your customers what they want; then give it to them."

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Definitions:

Performance

The act or process of carrying out an action, task, or function, often measured against a known standard or expectation.

First-Time Leader

This refers to an individual who is taking on a leadership role for the first time, navigating the challenges and responsibilities of guiding others.

Self-Leadership

The practice of intentionally influencing your thinking, behavior and actions towards achieving your objectives.

External Leader

A leader who is not a member of a team or organization but influences it from the outside.