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Describe Total Quality Management (TQM) and Explain the Major Concepts

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Essay

Describe total quality management (TQM) and explain the major concepts involved.


Definitions:

Attraction

The pull or interest towards someone or something, often leading to social interaction or emotional connection.

Social Cohesion

The bonds that bring individuals together in a society or group, fostering a sense of belonging and mutual support among members.

Relational Cohesion Theory

A theory that explains the development of strong interpersonal bonds in social groups through repeated positive interactions and emotional attachments.

Cognitive Dissonance Theory

A theory proposing that people experience discomfort (dissonance) when their beliefs, knowledge, or behaviors are inconsistent, leading them to attempt to reduce the dissonance and restore harmony.

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