The Essence of TQM Is "Ask Your Customers What They

question 17

True/False

The essence of TQM is "ask your customers what they want; then give it to them."

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Definitions:

Planning

The process of setting goals, developing strategies, and outlining tasks and schedules to accomplish the goals.

U.S. Small Business Administration

A federal agency that provides support to entrepreneurs and small businesses in the United States through loans, loan guarantees, counseling, and other forms of assistance.

Net New Jobs

The total number of jobs created in an economy, subtracting the number of jobs lost from the number of jobs gained over a specific period.

Technical Knowledge

Refers to the specific skills, understanding, and expertise required for tasks related to technology, engineering, or other specialized fields.