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Describe Total Quality Management (TQM) and Explain the Major Concepts

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Essay

Describe total quality management (TQM) and explain the major concepts involved.


Definitions:

Von Neuman-Morgenstern Utility Function

A utility function that accounts for the existence of risk and uncertainty, allowing for the calculation of expected utility.

Wealth

The total value of all assets owned by an individual, community, company, or country, minus any liabilities.

Probability

A measure of the likelihood that a specified event will occur, expressed as a number between 0 and 1.

Expected Utility Hypothesis

A theory suggesting that individuals choose between risky or uncertain prospects by comparing their expected utility values.

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