Electronic Formats of Published Statistics Have Which of the Following

question 98

Multiple Choice

Electronic formats of published statistics have which of the following advantages over written records?

• A) the data can be read directly into statistical and/or graphics computer programs for analysis
• B) much of the electronic data is inappropriate for spreadsheet software
• C) most do not contain the original data while printed reports contain aggregate information
• D) most will be considered confidential, and thus not available to the researcher

---

Definitions:

Telemarketing

A method of prospecting in which salespeople telephone potential customers.

Service Quality

The assessment of how well a delivered service matches customer expectations.

Windshield Wiper

A device used on vehicles to remove rain, snow, ice, and debris from the front windshield, thereby improving visibility.

Role Playing

A good technique for practicing the sales presentation prior to meeting with a customer; the salesperson acts out a simulated buying situation while a colleague or manager acts as the buyer.