When Dealing with Customers' Concerns, Offer Customers Only One Solution

question 18

True/False

When dealing with customers' concerns, offer customers only one solution so they do not become confused.

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Definitions:

Creative Intelligence

An aspect of intelligence that involves the ability to deal with new situations using past experiences and current skills.

Practical Intelligence

The aspect of intelligence that involves the ability to solve everyday problems through skilled reasoning that relies on tacit knowledge.

Everyday Intelligence

Practical intelligence that relates to daily life skills and the ability to adapt to everyday challenges.

Sternberg

Refers to Robert Sternberg, an American psychologist best known for his theory on intelligence and creativity, which includes the Triarchic Theory of Intelligence.