When Dealing with Customers, You Should Make Eye Contact

question 20

Multiple Choice

When dealing with customers, you should make eye contact:

• A) rarely, because it makes a person uncomfortable.
• B) every once in a while.
• C) frequently.
• D) None of the above

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Definitions:

Bystander Apathy Paradigm

A social psychological theory that explains why individuals do not offer help in an emergency situation when other people are present.

Prejudice

A preconceived opinion or judgment about someone or something that is not based on reason or actual experience.

Emergency Situation

A sudden and unexpected event that requires immediate action to prevent serious harm or disaster.

Categorisation Markers

are cues or features used to identify, classify, and differentiate objects, concepts, or individuals into distinct categories or groups.