When a Customer Becomes Angry

question 25

Multiple Choice

When a customer becomes angry:

• A) take the comments personally.
• B) refuse to listen to the customer's concern.
• C) acknowledge the situation and ask what you can do to solve the problem.
• D) All the above

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Definitions:

Nobel Prize

Prestigious international awards given annually in several categories including Peace, Literature, and various sciences, for outstanding contributions in their fields.

Lobotomy Procedure

A medical procedure that entails cutting the connections in the prefrontal region of the brain, once commonly performed to manage mental disorders.

Egas Moniz

A Portuguese neurologist best known for pioneering the prefrontal lobotomy as a treatment for mental disorders, and awarded the Nobel Prize in Physiology or Medicine in 1949.

Mental Asylum

Historically, an institution providing care and treatment to individuals with mental illness, now more commonly referred to as psychiatric hospitals.