Listening Effectively When Dealing with Customers

question 11

Multiple Choice

Listening effectively when dealing with customers:

• A) shows that you care about your customers.
• B) says to the customer that you believe he or she is important.
• C) does not require human relations skills.
• D) Both A and B

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Definitions:

Average Tax Rate

The fraction of total income that is paid in taxes.

Tax Bases

The total amount of assets or income that a government can tax in order to support its spending.

United States

A country in North America comprising 50 states, a federal district, five major self-governing territories, and various possessions, known for its large economy and diverse population.