Effective Telephone Communications Include

question 22

Multiple Choice

Effective telephone communications include:

• A) listening for facts.
• B) repeating back to the customer what you believe the customer said.
• C) acting to handle the problem or issue.
• D) All the above

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Definitions:

Sleep Apnea

A sleep disorder characterized by pauses in breathing or periods of shallow breathing during sleep.

General Anesthesia

A medically induced state of unconsciousness accompanied by a loss of protective reflexes, used during surgical procedures.

Airway Obstruction

Any blockage of the air passages that prevents normal breathing, which can be partial or complete.

Sleep Deprivation

The condition of not obtaining sufficient sleep, which can negatively affect physical and mental health.