Which of the Following Is an Example of an Empathy

question 8

Multiple Choice

Which of the following is an example of an empathy statement?

• A) I am sorry your shipment did not arrive on time.
• B) We appreciate your business.
• C) I can imagine it is frustrating when a shipment does not arrive when you expect it.
• D) Both A and B

---

Definitions:

Confidential Information

Private information, the disclosure of which would be injurious to a business; a type of intellectual property.

Punitive Damages

Punitive damages are awarded in civil lawsuits as a punishment to the defendant and deterrent to others, over and above compensatory damages.

Confidential Information

Sensitive data or knowledge that is not to be shared with the general public, protected by privacy laws or agreements.

Trade Secret

Confidential information that gives a business competitive advantage.