When a Customer Becomes Angry

question 25

Multiple Choice

When a customer becomes angry:

• A) take the comments personally.
• B) refuse to listen to the customer's concern.
• C) acknowledge the situation and ask what you can do to solve the problem.
• D) All the above

---

Definitions:

Obscure

Not clearly expressed or easily understood; vague or ambiguous.

Negative Terms

In logic, these refer to terms within a proposition that negate or imply the absence of something.

Timelessness

The quality of being eternal, unchanging, or not affected by time.

Clean Driving Record

An individual's documentation showing a history free of traffic violations, accidents, or infractions.