Listening Effectively When Dealing with Customers

question 11

Multiple Choice

Listening effectively when dealing with customers:

• A) shows that you care about your customers.
• B) says to the customer that you believe he or she is important.
• C) does not require human relations skills.
• D) Both A and B

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Definitions:

Mean

It is the central value of a discrete set of numbers, specifically, the sum of the values divided by the number of values.

Sample Data

A subset of data collected from a larger population, used for analysis and inference.

Frequency Distribution

A mathematical representation showing the number of occurrences of each unique value in a dataset.

Standard Deviation

A method for assessing the level of spread or diversity among a set of data figures.