Alyssa Wants to Become a Better Listener in the Workplace

question 27

Multiple Choice

Alyssa wants to become a better listener in the workplace.Which of the following is the best technique she can do to improve her listening skills?

• A)Don't maintain direct eye contact because doing so may distract the speaker.
• B)Interrupt whenever she has an opinion on the topic to share with her speaker.
• C)Rephrase and summarize the speaker's message in her own words.
• D)Avoid asking any questions because doing so may distract the speaker.

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Definitions:

Graphics

Visual elements such as pictures, charts, and graphs, used to illustrate or enhance text.

Positive Skew

A distribution shape where most values are clustered towards the left, with a long tail to the right.

Median

A statistical measure representing the middle value in a data set, where half the numbers are above and half are below.

Absolute Zero

The lowest possible temperature where nothing could be colder and no heat energy remains in a substance, equivalent to -273.15°C or 0 Kelvin.