Jake Is Taking a Creativity Test in Which He Is

question 2

Short Answer

Jake is taking a creativity test in which he is asked to list as many uses for a rubber band as possible. He receives a high score on the aspect of creativity measured by the number of times he shifted from one class of possible uses to another. This aspect is called __________.

Demonstrate the ability to write effective openings and closings for negative messages.

Apply techniques for deemphasizing bad news within a message.

Understand the role of an apology and how to integrate it properly in negative messages.

Identify strategies for establishing common ground with the audience in negative messages.

---

Definitions:

Whiteness

Refers to a set of cultural practices and norms that are often associated with white people and that sustain a position of power and privilege in society.

Institutionalized Practices

Practices that are established, accepted, and integrated into the operations of an organization or society, often becoming standard procedure or norm.

Human Sexuality

The way people experience and express themselves sexually, encompassing a broad range of activities, orientations, and identities.

Organizational Communication

The process and study of how information is created, exchanged, and utilized within organizations to achieve common goals and understand each other.