As a Technical Support Rep,Michael Is Responding to a Customer's

question 108

Multiple Choice

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

• A)Print the customer's message.
• B)Determine the purpose of the message he will send as a response.
• C)Start composing his reply.
• D)Conduct any necessary research.

---

Definitions:

Cloth

A flexible material made by weaving, knitting, or felting fibers such as wool, cotton, or synthetic yarns, commonly used for clothing and other items.

Pedophilia

Having a sexual focus on a prepubescent child or children.

Dance Instructor

A professional who teaches individuals or groups the art of dance, often focusing on technique, expression, and performance.

Masturbates

The act of sexually stimulating oneself, typically to the point of orgasm.