____ Apps Are Fully-Featured Programs That May Be Available at an Online

question 37

Multiple Choice

____ apps are fully-featured programs that may be available at an online store or on disk.

• A) Universal
• B) Static
• C) Desktop
• D) Single-user

Realize the significance of practice in developing selling skills beyond theoretical knowledge.

Identify the range of services provided by salespeople to customers, including handling merchandise returns.

Appreciate the professionalism in today's sales roles due to product knowledge and customer service.

Discern the importance of the right amount of assertiveness in business selling.

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Definitions:

Wrongful Act

An action that is illegal or immoral, or infringes on someone's rights.

Defamation

The act of making false statements about someone that harm their reputation.

Privilege

In tort law, the ability to act contrary to another person’s right without that person’s having legal redress for such acts. Privilege may be raised as a defense to defamation.

Negative Review

A critical evaluation or comment, typically public, expressing dissatisfaction with a product or service.