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Which of the following is not a standard guide word used in e-mail messages and memos?
Q9: Which of the following is an example
Q34: One useful technique for reducing the pain
Q40: A company must deliver bad news to
Q45: Which of the following is a similarity
Q53: Deciding whether to _ to a customer
Q58: Zachary needs to deliver a sensitive message
Q77: You receive a printed document back from
Q82: A letter refusing credit might effectively include
Q90: In asking consumers what career its famous
Q95: Many techniques can be used to cushion