In Writing Adjustment Messages to Customers,your Goal Should Be to ________

question 109

Multiple Choice

In writing adjustment messages to customers,your goal should be to ________.

• A)rectify a wrong,if one exists
• B)regain the confidence of the customer
• C)promote future business
• D)accomplish all of these

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Definitions:

Pressure To Conform

The social influence exerted on individuals to behave in a way that is acceptable or typical of a particular group or society.

Architect

An expert who creates architectural designs for buildings and often oversees the building process as well.

Doctor

A professional who is qualified to treat people who are ill, typically holding a degree in medicine.

Fight-Or-Flight Response

An automatic physiological reaction to a perceived harmful event, attack, or threat to survival.