What Should You Do in the Body of an Adjustment

question 44

Multiple Choice

What should you do in the body of an adjustment letter?

• A)Explain who specifically is to blame for the problem.
• B)Explain how you are complying with the claim.
• C)Promise the customer that the problem will never happen again.
• D)Apologize profusely.

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Definitions:

Target Market(s)

A specific group of consumers at whom a company aims its products and services, identified by demographic, geographic, and psychographic characteristics.

Segmented Markets

Markets divided into distinct groups of consumers with similar needs or characteristics for targeted marketing strategies.

Factors

Elements or components that contribute to a particular outcome or situation.

Competitive Advantage

A situation or factor that gives a business an advantage or a better standing over its rivals in the industry.