Because Customers Are Already Upset,the Language of Adjustment Messages Should

question 114

Multiple Choice

Because customers are already upset,the language of adjustment messages should be particularly ________.

• A)adamant
• B)​sensitive
• C)negative
• D)​vague

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Definitions:

Cognitive Impairment

A reduction in cognitive functions such as memory, decision-making, and problem-solving skills, which may impact daily living.

Nongenetic

Not related to or determined by the genes or heredity.

Physical Exercise

Any bodily activity that enhances or maintains physical fitness, overall health, and wellness.

Adverse Reactions

Any unexpected, harmful effect experienced after the administration of a drug or therapy. Also referred to as side effects, especially when minor.