A Disgruntled Client Has Begun Leaving Negative Comments About Your

question 33

Multiple Choice

A disgruntled client has begun leaving negative comments about your firm on its Facebook page.What should you do first?

• A)Ignore the comments.
• B)Determine whether the comments violate your established social media comment policy.
• C)Delete the comments immediately.
• D)File a lawsuit against the client.

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Definitions:

Electric Shifter Assembly

A system that uses electrical signals to change gears in a vehicle, replacing mechanical linkage with electronic controls.

Fault Code

A condition failure code logged to computer memory and often broadcast onto the vehicle data bus. Classified as active or historic/inactive, fault codes are assigned one of twelve failure mode indicators (FMIs) for purposes of diagnosing system conditions and recording to audit trails.

Ignition Key

A key used to start a vehicle's engine by engaging the ignition system.

Gear Select Sensor

A device in a vehicle's transmission system that detects the position of the gear lever and sends signals accordingly to the transmission control module.