Your Firm's Policy Is to Respond to Some of the Comments

question 68

Multiple Choice

Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter.What should you do when responding to these comments?

• A)Use a friendly,upbeat,professional tone.
• B)Take this opportunity to name your competitors and explain how much better your products are.
• C)Avoid admitting mistakes.
• D)You should do all of these when responding.

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Definitions:

Neater

Having or showing a tendency to be more organized, tidy, or orderly in appearance or manner.

EOL

An acronym for End Of Life, indicating the phase at which a product or system is considered no longer useful or is to be discontinued.

Payoffs

The returns or outcomes from different decisions or actions in decision theory and economics.

Expected Monetary Values

A calculation used in decision-making to determine the probable monetary gain or loss from an action, by multiplying possible outcomes by their respective probabilities and summing these products.