When Developing the Tone for a Claim Letter,________

question 81

Multiple Choice

When developing the tone for a claim letter,________ .

• A)bear in mind that the person reading your message is seldom responsible for the problem
• B)state the facts of your claim logically,objectively,and unemotionally
• C)remember that smart businesses know that retaining a customer is far less costly than recruiting a new one
• D)keep all of these choices in mind

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Definitions:

Criminal Behavior

Conduct by an individual or group that violates the legal norms and laws of society and is subject to prosecution and punishment.

Social Ecological Perspective

An approach to understanding human behavior by considering the interactions between individuals and their physical, social, and cultural environments.

Antisocial Attitudes

Tendencies or viewpoints that are against societal norms, potentially leading to harmful behavior towards others.

Criminal Behavior

Actions that violate laws and are punishable by authorities, reflecting actions that society deems harmful or dangerous.