You're Not Sure How Your Reader Will React to the Bad

question 106

Multiple Choice

You're not sure how your reader will react to the bad news you will be delivering.What should you do?

• A)Organize the bad-news message using the direct strategy.
• B)Organize the bad-news message using the indirect strategy.
• C)Send the bad news via e-mail.
• D)Call the reader to confirm what her reaction will be before writing the message.

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Definitions:

Bile

A digestive fluid secreted by the liver and stored in the gallbladder, aiding in the digestion of fats.

Hemolytic Anemia

A condition characterized by the abnormal breakdown of red blood cells, resulting in a shortage in the bloodstream and various health complications.

Red Blood Cells

Biconcave cells in the blood that carry oxygen to body tissues and remove carbon dioxide, also known as erythrocytes.

Plasma Proteins

Proteins found in blood plasma, playing roles in clotting, defense mechanisms, and regulating osmotic pressure.