What Is the Best Advice for Closing a Bad-News Letter

question 70

Multiple Choice

What is the best advice for closing a bad-news letter?

• A)Apologize profusely to the reader.
• B)Give a clear explanation of the reasons for the bad news.
• C)Restate the bad news to make sure that the reader understands it.
• D)Close with a forward-looking statement that assumes future business.

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Definitions:

Slander

A form of defamation expressed in a transient form, particularly spoken words or gestures, damaging a person's reputation.

Invasion of Privacy

Unwarranted intrusion into someone's private life without consent, violating their right to be left alone.

False Light

A privacy tort that involves presenting someone in a misleading way that might be embarrassing or offensive.

Commercial Purposes

Activities or operations intended for business interests, including transactions or endeavors aimed at generating profit.