Which Is the Most Effective Statement in a Letter to a Customer

question 22

Multiple Choice

Which is the most effective statement in a letter to a customer denying a claim?

• A)If you had followed the instructions,you wouldn't have overheated the battery pack.
• B)You can purchase a replacement battery pack at a 30 percent discount.
• C)Per company policy,we are unable to replace battery packs that have been damaged due to customer misuse.
• D)We apologize,but,unfortunately,we cannot replace your battery pack at this time.

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Definitions:

Supplies Expense

The cost incurred from using or consuming supplies within a business operation.

Accounting Period

A specific time period at the end of which an organization prepares financial statements, commonly a year, quarter, or month.

Adjust

To make modifications to records, accounts, or systems to correct discrepancies or align them with actual conditions.

Accumulated Depreciation

The total amount of depreciation expense that has been recorded on an asset since its purchase.