You Should Explain the Reasons for a Negative Message Except

question 4

Multiple Choice

You should explain the reasons for a negative message except in job refusals and ________.

• A)problems with customer orders
• B)credit denials
• C)refusals of routine workplace requests
• D)communication involving layoffs

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Definitions:

Saccharin Solution

An artificial sweetener used in various food products, presented here in a dissolved form.

Aversion

A strong dislike or disinclination towards something.

Shocked

A sudden and intense emotional or physical reaction caused by an unexpected event or information.

Edward Thorndike

An American psychologist known for his work in comparative psychology and educational psychology, and for his theory of connectionism.