When You Are Writing to Complain About Something and You're

question 41

Multiple Choice

When you are writing to complain about something and you're worried that your reader might be reluctant to grant your claim,you should use ________.

• A)the indirect strategy
• B)the direct strategy
• C)both direct and indirect appeals
• D)passionate appeals

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Definitions:

Unfair Advertising

Marketing practices that mislead or deceive the consumers, creating a false impression of the product or service.

Federal Trade Commission

A U.S. federal agency responsible for enforcing antitrust laws and protecting consumers from deceptive or unfair business practices.

Sherman Act

The federal antitrust law of 1890 that makes monopoly and conspiracies to restrain trade criminal offenses.

U.S. Justice Department

A federal executive department of the U.S. government responsible for the enforcement of the law and administration of justice.