When Working with Customers, You Should Always Try to Keep

question 19

Multiple Choice

When working with customers, you should always try to keep a positive attitude.  
Why is it important to maintain a positive attitude when working with customers?

• A) Helps to establish a good customer relationship.
• B) Helps the customer feel confident you can fix the problem.
• C) Shows that you have the knowledge needed to fix the problem.
• D) Helps you to be more reliable.

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Definitions:

Net Credit Sales

The total revenue from sales made on credit after deducting any returns or allowances, representing the true credit sales figure.

Percentage-of-Sales Basis

A method used in budgeting and planning where certain costs or expenses are based on a fixed percentage of sales.

Accounts Receivable

Money owed to a business by its clients for goods or services that have been delivered but not yet paid for.

Allowance for Doubtful Accounts

A contra-asset account representing the estimated amount of receivables that may not be collected, reducing net accounts receivable to a more realistic value.