When Working with Customers, You Should Always Try to Keep

question 19

Multiple Choice

When working with customers, you should always try to keep a positive attitude.  
Why is it important to maintain a positive attitude when working with customers?

• A) Helps to establish a good customer relationship.
• B) Helps the customer feel confident you can fix the problem.
• C) Shows that you have the knowledge needed to fix the problem.
• D) Helps you to be more reliable.

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Definitions:

Technological Improvements

Enhancements or advancements in technology that increase productivity or efficiency in processes, products, or services.

Real Income

An individual's income adjusted for inflation, reflecting the actual purchasing power of the income.

Producing Automobiles

The process of manufacturing cars, which involves assembling various components like engines, frames, and electronics.

Productivity

A measure of the efficiency of production, often calculated by dividing total output by the total inputs used in the production process.