Sara Receives a Call from a Customer Who Just Purchased

question 23

Multiple Choice

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer.   
What should Sara do when working with the inexperienced customer? (Select all that apply.)

• A) Keep a positive attitude.
• B) Frequently ask the customer what she sees on the screen.
• C) Use technical jargon to teach the customer how to understand technicians.
• D) Avoid asking the customer to take steps that might destroy files or settings.
• E) Explain that because of her inexperience, the customer should not try to install the printer.

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Definitions:

FICA Taxes

Taxes imposed by the Federal Insurance Contributions Act, funding Social Security and Medicare programs, withheld from employees’ pay and matched by employers.

Medicare Taxes

Taxes collected from employees and employers to fund the Medicare program, which provides healthcare benefits to retirees.

State Income Taxes

Taxes imposed by individual states on the income generated by businesses and individuals within that state.

Liability Account

A type of accounting record that shows the obligations or debts a company owes to others.