When Working with Customers, You Should Always Try to Keep

question 19

Multiple Choice

When working with customers, you should always try to keep a positive attitude.  
Why is it important to maintain a positive attitude when working with customers?

• A) Helps to establish a good customer relationship.
• B) Helps the customer feel confident you can fix the problem.
• C) Shows that you have the knowledge needed to fix the problem.
• D) Helps you to be more reliable.

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Definitions:

Continuous Process Improvement

An ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements.

Successful Workplace

An organizational environment that achieves its goals efficiently while maintaining high levels of employee satisfaction and engagement.

Performance Planning

The process of setting performance expectations and goals for teams or individuals to guide desired outcomes.

Policy Making

The process of creating rules, laws, or guidelines that govern the behavior of individuals and organizations.