When Working with Customers, You Should Always Try to Keep

question 19

Multiple Choice

When working with customers, you should always try to keep a positive attitude.  
Why is it important to maintain a positive attitude when working with customers?

• A) Helps to establish a good customer relationship.
• B) Helps the customer feel confident you can fix the problem.
• C) Shows that you have the knowledge needed to fix the problem.
• D) Helps you to be more reliable.

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Definitions:

Cultural Differences

The variations in the beliefs, values, habits, and customs among people from different countries or social groups.

HR Policies

Set guidelines and procedures in a company regarding how employees are managed and treated.

Incentive Pay

A form of compensation designed to reward employees for achieving performance targets or for their contributions to organizational success.

U.S. Labor

U.S. Labor refers to the workforce of the United States, including its structure, laws, regulations, and cultural dynamics that govern labor relations and employment practices.