Lane Is Very Nervous About Going to Visit the Person

question 15

Multiple Choice

Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with. ​
What advice can you give Lane for dealing with this difficult client? (Select all that apply.)

• A) Just ignore her and get to work on the computer.
• B) Try not to argue with her or be defensive.
• C) When talking with her, use clarifying statements to show her you understand the problem.
• D) Don't dismiss what she says the problem might be.

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Definitions:

Query Design Grid

A visual tool used in databases to create or modify queries by arranging tables, fields, and criteria in a grid format.

Records

Units of data or information stored in a database, typically organized into rows in a table, each representing a unique entry.

Top Values List

Top values list refers to a list or set that contains the highest or most significant numbers, items, or data points in a collection.

Query

A request for information from a database meeting specified conditions.