A Technician Removed Several Instances of Malware from a Customer's

question 20

Multiple Choice

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.  
Which of the following is the most likely cause for this error?

• A) The malware removal process changed the file association for the .doc file type.
• B) The application used to open .doc files was corrupted during the malware removal process.
• C) The malware removal process deleted the file the user was attempting to open.
• D) The DLL file for the .doc file type was erased during the malware removal process.

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