Danielle, a Help Desk Technician, Receives a Call from a Client

question 57

Multiple Choice

Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process. ​
What has happened to the customer computer?

• A) The client received a fake security alert.
• B) This is a real alert, and the client should call the number.
• C) Data is being stolen, and the client should disconnect from the network.
• D) The web browser has been hijacked by a virus.

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Definitions:

Sleepwalking

A disorder that causes people to get up and walk around while in a state of sleep, often having no memory of the activity.

Sleeptalking

A sleep disorder known as somniloquy, where individuals talk during their sleep without being aware of it.

Sexual Imagery

Visual material that depicts sexual acts or content, often aimed at arousing the viewer.

Majority

The larger part or more than half of a total group, often referring to the group in power or with the most members in a demographic or decision-making context.