Danielle, a Help Desk Technician, Receives a Call from a Client

question 57

Multiple Choice

Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process. ​
What has happened to the customer computer?

• A) The client received a fake security alert.
• B) This is a real alert, and the client should call the number.
• C) Data is being stolen, and the client should disconnect from the network.
• D) The web browser has been hijacked by a virus.

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Definitions:

Numeraire Good

A commodity selected as a standard of value and used as the unit of account in economic models, facilitating comparisons between different goods or services.

Initial Endowment

The initial allocation of assets, income, or resources that an individual, institution, or country possesses.

Min

The smallest or least possible amount, quantity, value, or degree.

Pareto Optimal Allocation

A distribution of resources in which it is impossible to make any individual better off without making at least one individual worse off.