Examlex
Tim has removed a virus from a customer's computer. The virus was a Trojan horse that the customer downloaded while trying to purchase software on the Internet.
What final step should Tim perform?
Rather Than Feelings
A preference for logical or factual considerations over emotional responses.
Active Listening
The practice of fully concentrating, understanding, responding, and then remembering what is being said.
Feeding Back
The process of giving constructive responses or information about a task or performance to promote improvement.
Emotional Content
The aspect of communication that involves feelings, values, and attitudes, influencing how messages are received.
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