A User Is Experiencing Problems Connecting to a SOHO Wi-Fi

question 20

Multiple Choice

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.
Which of the following is the first step a technician should take in resolving this issue?

• A) Reset the network settings on the mobile device.
• B) Reset the network settings on the wireless router.
• C) Determine if any other devices are experiencing the same issue.
• D) Back up the data on the device and perform a factory reset.

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Definitions:

Theory

A set of statements that explains why a particular phenomenon occurs.

Developmental Tasks

Specific role expectations and responsibilities that must be fulfilled as people move through the family life cycle.

Unidimensional

Describing or pertaining to a concept or measurement that involves only one aspect or dimension.

Cyclical

Describes a process that repeats itself in a predictable pattern over a period of time.