A Technician Is Troubleshooting a Mobile Device That Is Experiencing

question 36

Multiple Choice

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.
Which of the following actions should the technician take before starting the reset process?

• A) Clear the screen lock properties.
• B) Wipe all confidential user data.
• C) Disable all unused apps.
• D) Back up all user data.

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Definitions:

Anticipatory Socialization

A process through which people learn the values, behaviors, and norms of a social role or group they aspire to join in the future.

Self-fulfilling Prophecy

A belief or expectation that an individual or group holds, which influences their actions in a way that causes the belief to become a reality.

Symbolic Interactionists

Sociologists who study how people use symbols to create meaning, and how those meanings shape social interactions and society itself.

Conflict Theorists

Sociologists who emphasize the role of coercion and power in producing social order, viewing social life as a struggle between groups for limited resources.