To Optimize Professionalism When Receiving Telephone Calls,which of the Following

question 38

Multiple Choice

To optimize professionalism when receiving telephone calls,which of the following should you do?

• A)When answering your telephone,identify yourself immediately.
• B)Use No at the beginning of a sentence when needed to get your point across clearly.
• C)When answering the phone for someone else,disclose where the person is and when he or she will return.
• D)Guarantee a return call when taking a message for someone else.

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Definitions:

Significant-construct Experience

Involves experiences that fundamentally shape or contribute to the building of personal or theoretical frameworks.

Self-esteem

An individual's overall subjective emotional evaluation of their own worth or value.

Psychological Adjustment

The process of achieving mental and emotional balance in response to changing internal and external conditions.

Causal Conclusions

Causal Conclusions are judgments or inferences that establish a cause-and-effect relationship between two or more events or variables.